service-levels
Service Levels

All deliveries and collections are carried out by The Hill Company drivers in our fully owned fleet of vehicles. Each driver is equipped with a hands free telephone in order maintain contact and status of a delivery. All of our vehicles are equipped with a Masternaut vehicle tracking system. Customers that have been allocated dedicated drivers and vans are provided with access to the Masternaut tracking system so that they can track the whereabouts of their own deliveries.

Deliveries and/or collections can either be made to desk, loading bay or reception etc.

London Within M25 (Including City,Central and West End)

Edinburgh & Glasgow

  • Order by 11:00am for delivery the same day by 5:00pm
  • Order by 5:00pm for delivery the next working day by 12:00pm
  • Emergency retrieval service within 2/3 hours

London Outside M25

Bristol, Birmingham, Manchester & Leeds

  • Order by 4:00pm for delivery the next working day.

Deep Storage Business Records Service

  • Scan back within 24 hours of request.
  • Delivery within 48 hours of request.

Scheduled Daily Service

We can also provide clients with scheduled daily delivery/collections by arrangement.

"The Hill Company provide up to 8 scheduled deliveries per day to some of our most active customers"