Workflow

Track and Trace from point of order

The wireless O’Neils RSSQL system provides a full track and trace facility that enables us to locate the exact whereabouts of any of our client’s items.

Clients may place requests by any of the following methods;

• Telephone
• Fax
• E-mail
• Citrix
• Web

Orders received by telephone, fax and e-mail are entered into the RSSQL system by a member of The Hill Company staff. The system then generates a work order, which is printed on 5 part stationery.

Orders received via the web are converted in to a work order by The Hill Company staff. Thereafter, customers may monitor the progress and status of each order via this mechanism.

Request

In each instance once the work order has been generated, a picklist is sent via wireless to a pocket pc within our facilities. The pick list includes details relating to the location of each individual item, which is broken down to floor, row , shelf and exact position within a shelf of that particular item. Thereon, the item is scanned from the shelf to a temporary holding area prior to dispatch.

As soon as each work order has been printed it is passed to the supervisor, who prioritises and schedules the deliveries and collections. Works orders are grouped into individual vehicle routes and assigned to the relevant driver.

Delivery

The item is then scanned from the temporary holding area to a vehicle, which enables the driver to check that he has all the correct items. On delivery the box/file is scanned again from the vehicle to the recipient who signs a copy of the works order and the screen of the pocket pc to confirm receipt of the item. The driver then prints a list of all items delivered via belt printer linked to the pocket pc in order to provide the client with a hard copy record of the activity. Each time the barcode is scanned, the pocket pc’s electronically verifies that the correct item is being scanned in relation to the relevant work order. An identical process is then repeated for all returned items.

Collections

Collections are made within 24 hours of notification and are free when co-ordinated with a delivery.

Boxes are placed in our holding area for immediate retrieval and re-filed within 24 hours.

Access to new/returned boxes

All items are immediately retrievable once they leave your offices due to our track and trace system.